Kaulua

Terms of Service

Neil Warren AI Consulting · version 2026-11-11

Effective November 11, 2026.

These Terms of Service ("Terms") are an agreement between you, the business that signs up ("you", "Client"), and Neil Warren AI Consulting, operated by Neil Warren Meeker in Kailua-Kona, Hawaiʻi ("we", "us"). They cover the Kaulua brain service, the crew pages, the office page and any setup or support we provide (together, the "Service"). By paying for the Service, checking the box at checkout, or using the Service, you agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy.

1. What the Service is

A business assistant ("brain") that runs on our servers and connects to your own Claude account through a private link. It keeps your jobs, records, bills, payments, tasks and client pages.
Crew pages that let your employees log hours, notes, purchases, photos and messages with a PIN, without Claude.
An office page for owners, admins and managers, including this account area.
Setup, training and support as described in your plan.

2. What you need on your side

Your own Claude account and any paid Claude plan it needs. Your use of Claude is governed by Anthropic's terms, not ours.
Any other apps you choose to connect in Claude (for example QuickBooks, Google Drive or Gmail), each under its own terms.
A phone or computer with a current browser.

3. Accounts, links and PINs

Your setup page, Claude connector link, office page and crew links are private keys to your business data. Keep them private and send crew links only to your own people. You are responsible for activity through your links and PINs. Tell us right away if a link may have leaked; we can replace it. We may pause a link that we believe is being misused.

4. Plans, prices and payment

Plans are a one-time setup fee plus a prepaid contract of 3, 6 or 12 months. Prices are shown in your account area before you pay.
Payments are processed by PayPal. You can pay with PayPal, Apple Pay, or a debit or credit card. We never see or store your full card number.
Prices are in U.S. dollars. If Hawaiʻi general excise tax is passed on, it is shown as its own line before you pay.
A contract starts on the day you pay, or the day after your current contract ends if you renew early, and ends after the number of months you bought.
Contracts do not renew automatically. We will remind you before yours ends. If you do not renew, your access continues for a 14-day grace period, after which the Service may be paused until you renew. Your data is kept as described in the Privacy Policy.
Prices for a new term may change. A price change never affects a term you have already paid for.

5. Refunds and cancellation

Refunds and cancellations follow our Refund and Cancellation Policy, which is part of these Terms.

6. Your data

You own the business information you put into the Service, including your customers', jobs', crew and money records ("Your Data"). You give us permission to store, process and display Your Data to run, support and improve the Service, including the aggregated use described in section 6A. We do not sell Your Data. You can ask your brain for an export of Your Data at any time. You are responsible for having the right to enter information about your customers and employees and for telling them how you use it where the law requires.

6A. Aggregated insights

We may combine information drawn from Your Data with information from other clients to produce aggregated, de-identified insights, such as typical job lengths, rate ranges, bid-versus-actual patterns, common corrections and workflow habits ("Aggregated Insights").
We use Aggregated Insights to improve the brains, rule packs, estimates, reports and features for you and for every other client of the Service.
Aggregated Insights never name or identify you, your business, your customers or your crew. They never include contact details, addresses, or the amounts of any single customer, job or bill, and they are only built from groups large enough that no single business can be picked out.
We never show one client another client's records.
Aggregated Insights belong to us and may continue to be used after your Service ends, because they cannot be traced back to you.
You may opt out of contributing to future Aggregated Insights at any time by contacting us. Opting out does not change your price or your access to the Service.

7. AI output and your judgment

The Service uses artificial intelligence. It can mishear, misread or make mistakes. Every bill, payment and record is shown to you on a check card before it is saved, and you are responsible for reviewing it. The Service is a bookkeeping and organizing tool. It is not accounting, tax, legal, payroll or financial advice, and tax figures it shows are estimates. Have a qualified professional review anything you file or rely on for a legal or tax decision.

8. Acceptable use

You agree not to use the Service to break the law, to store data you have no right to hold, to harass anyone, to send spam, to process payments for someone else's business, to try to break into or overload our systems or other clients' data, to copy or resell the Service, or to get around its security, PINs or check cards.

9. Availability and changes

We work to keep the Service running, but it depends on outside providers (including Cloudflare, Anthropic, PayPal and the apps you connect) and may have interruptions. We may update features, rules and connected tools over time. If we make a change that takes away something central to your plan, we will tell you and you may cancel under the Refund and Cancellation Policy.

10. Ending the Service

You may stop using the Service at any time. We may suspend or end the Service if you do not pay, breach these Terms, or put other clients or our systems at risk. If we end the Service without cause, we refund the unused full months of your current contract.

11. Warranty disclaimer

Except as written in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

12. Limit of liability

To the fullest extent the law allows, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and hold us harmless from claims by third parties arising from Your Data or your breach of these Terms, and we will do the same for claims that the Service, as we provide it, infringes someone's intellectual property.

14. Our property

The Service, its software, packs, rules and designs belong to us. Your plan gives you a right to use them for your own business during your paid term; it does not transfer ownership.

15. Law and disputes

These Terms are governed by the laws of the State of Hawaiʻi. Before filing any claim, each side agrees to contact the other and try in good faith for 30 days to resolve it. Any lawsuit will be brought in the state or federal courts located in Hawaiʻi, and both sides agree to that venue. Either side may bring a qualifying claim in small claims court.

16. Changes to these Terms

We may update these Terms. The version and date at the top will change and we will tell you in your office page or by email. The Terms in place when you pay for a term apply to that term; updated Terms apply when you next pay or 30 days after notice, whichever comes first.

17. Everything else

These Terms, the Privacy Policy and the Refund and Cancellation Policy are the whole agreement about the Service. If a part is found unenforceable, the rest still applies. Not enforcing a right is not a waiver. You may not transfer this agreement without our consent; we may transfer it to a business that takes over the Service.

Contact

Neil Warren AI Consulting · 75-5660 Kopiko St C-7, Box 383, Kailua-Kona, HI 96740 · neilwarrenaiconsulting@gmail.com · 808-345-9570